Shipping Policy

At Flexnows, we aim to provide customers with a clear, convenient, and transparent shipping experience. This Shipping Policy explains how orders are processed, fulfilled, shipped, and delivered when purchasing products through flexnows.com.

Flexnows specializes in practical hardware solutions, including hand tools, power tools, and electrical tools.

1. Order Processing

After your order is successfully placed and payment has been confirmed, our team will begin processing the order and preparing it for shipment.

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may vary depending on product availability, order volume, public holidays, or other operational circumstances.

The processing period is separate from the estimated shipping and delivery time.

Once your order has been dispatched, available tracking information will be provided when applicable.

2. Shipping Destinations

Flexnows provides shipping services to customers in supported regions, including the United States, Europe, and other international markets.

Shipping availability may vary depending on the destination address, selected shipping method, carrier availability, local restrictions, and delivery conditions.

If shipping is unavailable to a particular destination, this will normally be reflected during checkout.

3. Estimated Delivery Time

After an order has been processed and dispatched, the estimated delivery time is generally 7–20 business days.

The estimated delivery period begins after the order has been shipped and does not include the 1–3 business day order processing period.

Actual delivery times may vary depending on the shipping destination, carrier services, customs clearance, local delivery conditions, public holidays, weather, and other circumstances outside our reasonable control.

Delivery estimates are provided for reference and are not guaranteed delivery dates.

4. Shipping Costs

Shipping costs are calculated at checkout based on the delivery destination and the shipping method available for your order.

Any applicable shipping charges will be displayed before you complete your purchase so that you can review the shipping cost before submitting payment.

If a free-shipping promotion or other shipping offer is available, the applicable terms will be displayed on our website or during checkout.

5. Fulfillment & Shipping Origin

Orders may be fulfilled from our own or partner facilities depending on product availability, inventory location, and the delivery destination.

Because Flexnows serves customers in different regions, the fulfillment or shipping origin may vary from one order to another.

The shipping origin shown in tracking information may therefore differ depending on the product, inventory location, and destination.

We do not guarantee that every order will be shipped from a local warehouse.

6. Shipping Confirmation & Tracking

Once your order has been shipped, available shipping information will be provided using the contact details submitted during checkout.

If tracking information is available, you may use it to monitor the progress of your shipment.

Please note that tracking updates may occasionally take some time to appear after the package has been handed to the carrier.

If you have questions about your order status or tracking information, please contact:

Customer Service Email: service@flexnows.com

Please include your order number and the email address used during checkout so that we can assist you more efficiently.

7. Address Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully review the recipient name, shipping address, postal code, phone number where applicable, and other required delivery information before submitting your order.

If you notice an error in your shipping information, please contact us as soon as possible.

Once an order has been processed or shipped, address changes may no longer be possible.

Flexnows may not be able to prevent delays or failed delivery attempts caused by incorrect or incomplete shipping information provided during checkout.

8. Customs, Duties & Taxes

For international shipments, customs procedures, import duties, taxes, or other local charges may apply depending on the destination country or region.

Unless otherwise stated during checkout, applicable customs duties, import taxes, and local charges imposed by authorities in the destination country are the responsibility of the customer.

Customs processing may also affect the estimated delivery time.

9. Delayed or Lost Packages

Delivery delays may occasionally occur because of carrier delays, customs processing, weather conditions, local delivery disruptions, incorrect address information, or other circumstances outside our reasonable control.

If your tracking information has not been updated for an extended period, your order has not arrived within the expected timeframe, or you believe that your package may be lost, please contact:

service@flexnows.com

Please provide your order number and relevant shipment details.

Our customer service team will review the available tracking information and assist you with the appropriate next steps.

A tracking status marked as delivered does not automatically prevent you from contacting us if you believe there is a delivery issue. We will review the available information based on the circumstances.

10. Order Changes & Cancellation

If you need to update your shipping information or request an order cancellation, please contact us as soon as possible after placing your order.

Requests will be reviewed based on the current processing and shipping status of the order.

Once an order has been processed, fulfilled, or shipped, changes or cancellation may no longer be possible.

For return requests after delivery, please refer to our Return & Refund Policy.

11. Contact Information

For shipping questions, tracking assistance, or order-related inquiries, please contact:

Brand Name: Flexnows

Official Website: flexnows.com

Legal Entity: Shenzhen Baojupen Technology Co., Ltd.

Unified Social Credit Code: 91440300MAE8WUPA7B

Registered Address: Room 309, No.1, Lane 12, East Huangmabu Community, Hangcheng Sub-district, Bao'an District, Shenzhen, Guangdong, China

Customer Support Email: service@flexnows.com

flexnows.com is owned and operated by Shenzhen Baojupen Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.