Privacy Policy

Flexnows values your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit flexnows.com, purchase products, contact us, or use our services. It also explains the privacy choices that may be available to you.

1. About Flexnows

Flexnows is an online store offering practical hardware products for workshops, repair tasks, DIY projects, and everyday maintenance needs, including hand tools, power tools, and electrical tools.

Brand Name: Flexnows
Official Website: flexnows.com
Legal Entity: Shenzhen Baojupen Technology Co., Ltd.
Unified Social Credit Code: 91440300MAE8WUPA7B
Registered Address: Room 309, No.1, Lane 12, East Huangmabu Community, Hangcheng Sub-district, Bao'an District, Shenzhen, Guangdong, China
Customer Support Email: service@flexnows.com

Flexnows.com is operated by Shenzhen Baojupen Technology Co., Ltd., which is responsible for the online store, order coordination, customer support, and related e-commerce activities.

2. Information We Collect

Depending on how you interact with our store, we may collect the following information:

  • Order and contact information: Your name, email address, phone number, billing and shipping addresses, order details, and purchase history.
  • Payment-related information: Information needed to confirm and process a transaction. Payment information is processed by our payment service providers. We do not directly store complete payment card numbers or security codes.
  • Customer support information: Information you provide when contacting us, such as your message, order number, and relevant product or delivery details.
  • Website and device information: Your IP address, browser and device information, pages viewed, and interactions with our website. We may collect this information through cookies, pixels, analytics tools, and similar technologies.

We may receive information directly from you, automatically when you use our website, or from service providers involved in processing orders and operating the store.

3. How We Use Information

We may use personal information to:

  • Process payments and fulfill orders
  • Arrange shipping and provide order updates
  • Respond to questions and provide customer support
  • Handle returns, refunds, exchanges, and other after-sales requests
  • Maintain website functionality and security
  • Detect and prevent fraud or unauthorized activity
  • Understand website usage and improve our services
  • Measure advertising performance and support marketing activities
  • Comply with applicable legal obligations

We use personal information for the purposes described in this Policy, subject to applicable law and your available privacy choices.

4. How We Share Information

We do not sell customer contact lists or payment details as products. However, we may disclose or share personal information with service providers and advertising partners as described below.

Service Providers

We may share information needed to provide our services with payment processors, shipping providers, website hosting and technology providers, customer support providers, and other vendors that assist with store operations.

Advertising and Analytics Partners

We may work with advertising and analytics partners to understand website activity, measure campaign performance, and improve our advertising.

Depending on the technology used, these partners may receive or collect device and browser information, IP addresses, advertising identifiers, and website interaction data.

AppLovin

AppLovin is a third-party advertising and measurement partner. When we use AppLovin technologies in connection with our website or advertising, website interaction and device information may be collected by or shared with AppLovin for advertising measurement, attribution, campaign optimization, and related advertising purposes.

For more information about AppLovin’s collection and use of your information, please review the AppLovin Privacy Policy.


Legal and Business Purposes

We may disclose information when required by applicable law or valid legal process, or when reasonably necessary to protect our customers, our business, or the security of our services.

Information may also be disclosed as part of a business transaction, subject to applicable law.

5. Cookies and Similar Technologies

Flexnows.com may use cookies, pixels, and similar technologies to operate the store, remember preferences, understand website usage, maintain security, and measure advertising performance.

You can manage certain cookies through your browser settings and any privacy controls made available on our website.

Disabling some technologies may affect website functionality.

Where required by applicable law, we will seek the necessary consent before using non-essential technologies.

6. Data Security and International Processing

We take reasonable administrative and technical measures to protect personal information.

No method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

Because Flexnows serves customers across different markets, personal information may be processed in countries other than the country where you live, including China and countries where our service providers operate.

We handle international processing and transfers in accordance with applicable legal requirements.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, manage returns and exchanges, maintain business records, resolve disputes, and comply with legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

8. Your Privacy Rights and Choices

Depending on where you live, you may have rights to request access to, correction of, or deletion of your personal information.

You may also have rights relating to data portability, certain advertising-related sharing, and other processing activities.

To make a privacy request, contact:

service@flexnows.com

You can also review our Your Privacy Choices page at:

flexnows.com/pages/your-privacy-choices

This page provides information about available privacy and advertising choices.

9. Third-Party Websites

Our website may link to websites or services operated by third parties.

Their privacy practices are governed by their own privacy policies. We encourage you to review those policies before providing personal information.

10. Children’s Privacy

Flexnows.com is intended for general consumers and offers hardware tools including hand tools, power tools, and electrical tools.

Our website is not directed to children.

We do not knowingly collect personal information from children in connection with our store.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, technology, business practices, or legal obligations.

When we make changes, we will publish the updated Privacy Policy on this page and revise the “Last updated” date where applicable.

12. Contact Us

For questions about this Privacy Policy or requests relating to your personal information, please contact:

Brand Name: Flexnows
Official Website: flexnows.com
Legal Entity: Shenzhen Baojupen Technology Co., Ltd.
Unified Social Credit Code: 91440300MAE8WUPA7B
Registered Address: Room 309, No.1, Lane 12, East Huangmabu Community, Hangcheng Sub-district, Bao'an District, Shenzhen, Guangdong, China
Customer Support Email: service@flexnows.com

flexnows.com is owned and operated by Shenzhen Baojupen Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.