At Flexnows, we value a clear and transparent shopping experience for our customers. We provide clear payment information and use trusted payment processing methods to help customers complete their purchases through our website.

Flexnows is an online store offering practical hardware tools and workshop solutions, including hand tools, power tools, and electrical tools.

Payment Methods

Flexnows accepts available payment methods provided during checkout. Depending on your location and order details, available payment options may include online payment methods supported by our payment service providers.

All payments are processed through secure payment channels provided by authorized payment service providers.

Payment Security

To help protect customer information, Flexnows follows standard online shopping practices and works with trusted payment service providers to process transactions.

We do not directly store complete payment card details on our website. Payment information is processed through secure payment systems according to applicable payment security standards.

Customers should always ensure that their account and payment information are kept secure when shopping online.

For information about how we collect and protect personal information, please review our Privacy Policy.

Refund Processing Time

Approved refunds will be issued to the original payment method used during checkout within 5–10 business days after the returned item has been received and inspected.

Please note that additional processing time may be required by your payment provider or financial institution before the refunded amount appears in your account.

Order & Payment Support

If you experience any issues related to payments, orders, refunds, or transaction questions, please contact our customer support team:

Customer Service Email: service@flexnows.com

To help us assist you efficiently, please provide:

• Order number
• Email address used during checkout
• Description of your request

Our team will review your inquiry and provide appropriate assistance.

Returns & Refund Assistance

If you need assistance with a return, exchange, or refund related to your order, please contact us before sending any items back.

Return & Customer Support Email: service@flexnows.com

Please refer to our Return Policy for detailed information regarding return conditions, refund procedures, and related requirements.

Company Information

Brand Name: Flexnows

Official Website: flexnows.com

Legal Entity: Shenzhen Baojupen Technology Co., Ltd.

Unified Social Credit Code: 91440300MAE8WUPA7B

Registered Address: Room 309, No.1, Lane 12, East Huangmabu Community, Hangcheng Sub-district, Bao'an District, Shenzhen, Guangdong, China

Customer Support Email: service@flexnows.com

Flexnows.com is owned and operated by Shenzhen Baojupen Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

Our Commitment

Flexnows is committed to providing customers with clear product information, transparent payment processes, and responsive customer support.

Our official online store is operated by Shenzhen Baojupen Technology Co., Ltd., and our customer service team is available to assist with payment inquiries, order support, and after-sales requests.

Thank you for choosing Flexnows.