At Flexnows, we are committed to providing customers with clear product information and responsive support throughout their shopping experience.

Our team is available to assist with questions related to product details, order information, product concerns, returns, refunds, and other service-related requests.

Flexnows specializes in practical hardware solutions, including hand tools, power tools, and electrical tools.

If you need assistance with your purchase, please contact our customer support team:

Customer Service Email: service@flexnows.com

Product Information Support

Before purchasing, customers can review detailed product information available on each product page, including product descriptions, product features, material information when applicable, dimensions and specifications, available styles or variations, compatibility information when applicable, and product usage or care information.

If you have additional questions about a product, please contact us before placing your order. Our team will provide available product information and assistance.

Warranty & Product Assistance

Flexnows aims to provide products that meet reasonable quality expectations.

If you receive an item with a manufacturing issue, damage during delivery, missing components, or experience another product-related concern, please contact our customer service team for assistance.

Product Support Email: service@flexnows.com

To help us review your request efficiently, please provide:

• Order number
• Email address used during checkout
• Product details
• Description of the issue
• Relevant photos or supporting information, if applicable

Our team will review your request and provide appropriate support based on the circumstances.

Please note that product support generally does not cover damage caused by normal wear, improper use, improper storage, accidental damage, unauthorized modification, incorrect assembly, or failure to follow applicable product usage and care instructions.

Returns & Exchange Support

If your order requires a return, exchange, or refund request, please contact us before sending any items back.

Return & Customer Support Email: service@flexnows.com

For detailed return and refund procedures, eligibility requirements, and applicable conditions, please review our Return Policy.

Company Information

Brand Name: Flexnows

Official Website: flexnows.com

Legal Entity: Shenzhen Baojupen Technology Co., Ltd.

Unified Social Credit Code: 91440300MAE8WUPA7B

Registered Address: Room 309, No.1, Lane 12, East Huangmabu Community, Hangcheng Sub-district, Bao'an District, Shenzhen, Guangdong, China

Customer Support Email: service@flexnows.com

Flexnows.com is owned and operated by Shenzhen Baojupen Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

Our Service Commitment

Flexnows is dedicated to providing customers with clear product information, convenient shopping experiences, responsive customer support, and transparent after-sales assistance.

If you have any questions about our products or services, please contact us:

service@flexnows.com

Thank you for choosing Flexnows.