SHIPPING POLICY

When can I expect to receive my shipment?

All orders are shipped from our warehouse within 5 business days of ordering. The shipment will arrive between 10 and 20 business days after the shipping date, depending on carrier availability and location. We apologize that shipping delays may occur if the shipment requires customs clearance or inspection, or if there is a transportation delay caused by the carrier service.

How can I track my order?

A tracking number will be provided in your shipping confirmation email. You can use the number and track your order at www.17track.net.

What are your shipping rates?

We have a fixed express shipping rate of €5.99 to all destinations worldwide.

Which countries do you ship to?

Currently, we ship worldwide. However, in the event that your country is not supported by our logistics, we will notify you immediately and make the necessary adjustments to your order. To learn more about our destination lists, please contact us via flexnows.com.

How can I change my delivery address?

Address changes are only permitted up to 11:00 PM (PDT, -7 GMT) on the same day an order is placed. You may contact us via flexnows.com to request such changes.

Can I deliver to a different address than my credit card billing address?

Yes, this is possible.

How is my order shipped?

Orders are shipped during regular business days, excluding holidays. Any order placed on Saturday or Sunday will be shipped the following Monday.

Part of the goods will be shipped directly from our domestic warehouses, while the remaining items are produced and shipped directly from our own factories located in the United States, Canada, and Australia.