PRIVACY NOTICE

PRIVACY NOTICE (Last updated July 2023)

Thank you for visiting our website, which is operated by flexnows (the "Company"). We are committed to providing you with an exciting and safe online shopping experience, as well as a high level of personal service that is synonymous with the Company. This commitment includes respecting and protecting the privacy of your personal information.

This Privacy Notice describes the types of information we collect from you and about you when you visit our website (each a "Site"). The Sites and all features and functionalities contained therein are collectively referred to as the "Services." This Privacy Notice also explains how the Company may use and share your personal information, as well as your ability to control certain uses of it.

By using the Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Notice, including the transfer and storage of your personal information in France, and you agree to the Terms of Use, which are incorporated by reference. If you do not agree, please do not access or use the Services.

Q: What information does the Company collect?

A: The Company may collect information from you or about you in the following ways:

• From the Company's interactions with you: We collect information about you and your transactions and other interactions with us. This may include use of the Services, making a purchase, signing up for our catalog, newsletters, or email lists, participating in sweepstakes, contests, or other promotions, participating in product reviews, surveys, or other similar programs, sending a gift or virtual gift card to someone, or any other form of contact with us.

If you make a purchase from us, we may also collect your billing address.

• Information you provide about a third party: If you send a communication to someone else through the Services, we may collect information such as that person's name, phone number, email address, and/or shipping address.

• Automatically on the Site: We, or our service providers, may use cookies, web beacons/pixels, log files, JavaScript, and other technologies to collect certain non-personal information about visitors to our Site, users of our online services, and interactions with our emails and online advertising, and to enable the Company to track analytics and certain statistical information. For example, we may collect information such as browser type, operating system type or mobile device model, web pages viewed, links clicked, IP address, mobile device identifier or any other unique identifier, websites visited before arriving at our Site, time spent viewing or using the Site, number of times you return, or other browsing or usage data, emails we send that you open, forward, or click through. Collecting this information and linking it to your personal information helps us tailor our Site and improve your online shopping experience by remembering your preferences when you visit a particular Site, and to identify Site features, promotions, advertisements, and offers that may be of particular interest to you and to retarget online and mobile ads on computers or devices you may use.

• Third-party sources: We may acquire information from other sources to update or supplement the information you provide or that we collect automatically (such as information to validate or update your address or other demographic information), or when you log in to the Company through a third party (including via social networks) based on your registration and privacy settings on those third-party sites.

• Combination of information: We may combine the information we receive from or about you, including information you provide to us and information we collect automatically through the Site, as well as information from other computers or devices you use, with information we collect or receive about you from other online and offline sources, or from other third-party sources.

• Third-party analytics and advertising: We may also use third-party advertising, analytics, and tracking tools to better understand who uses the Site, how people use the Site, how to improve the effectiveness of the Services and related content, and to help us or these third parties serve you more targeted advertisements on the Internet. These third parties may use technologies such as cookies, web beacons, pixel tags, log files, Flash cookies, or other technologies to collect and store non-personal information. They may also combine the information they collect during your interaction with the Site with information they collect from other sources. We do not have access to or control over the use of cookies or other tracking technologies by these third parties.

Q: What are my tracking options?

A: Certain parts of the Site require cookies. By registering and using the Services, you consent to the use of cookies. If you do not accept the use of cookies, you may not use the Services. Below is a description of the four categories of cookies and examples of how we use them to provide you with the Services:

• Strictly Necessary Cookies – These cookies are essential to enable you to navigate and use the features of a website, and without them, the Services cannot be provided. We use these cookies, among other things, to recognize and maintain your login status throughout your visit and to manage your shopping cart.

• Performance Cookies – These cookies collect information about how visitors use the Services, such as which pages they visit and whether they receive error messages. This information does not identify you individually and is used in aggregate to improve our Services.

• Functionality Cookies – These cookies allow us to remember certain choices you make about how you like to use the Services and to provide you with a more personalized experience, such as your delivery country and currency preferences.

• Targeting Cookies – These cookies are used to deliver online advertisements that are relevant to you and your interests and to measure the effectiveness of advertising campaigns. They may be placed on the Services by us or by our advertising partners with our permission. To learn more about targeting cookies and your ability to control their use, please see the Internet Advertising section below.

Our system may not respond to "Do Not Track" requests or headers from some or all browsers. We may use cookies or other technologies to deliver more relevant advertisements and to link data collected on other computers or devices you may use.

To understand the choices available to you for receiving more relevant advertisements or to manage your settings, please see the information below:

To learn more about managing your privacy and storage settings and to opt out of receiving cookies from third-party advertisers, you may visit the Network Advertising Initiative opt-out page at http://www.networkadvertising.org/managing/opt_out.asp and www.aboutads.info/choices and follow the opt-out instructions. To learn how to specifically opt out of Criteo's advertising services, please see Criteo's Privacy Policy at www.criteo.com/us/privacy-policy.

If you wish to prevent the use of your data by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout/.

Additionally, information about cookies, including how to refuse them, is available at www.allaboutcookies.org. On your mobile device, you may also adjust your privacy and advertising settings to control whether you wish to receive more relevant advertisements.

We or our service providers may also use Flash cookies (also known as locally stored objects) or other similar technologies. A Flash cookie is a small data file placed on a computer using Adobe Flash or similar technology that may be embedded in your computer or downloaded or installed by you on your computer. We use these technologies to personalize and enhance your online experience, facilitate processes, and personalize and remember your settings. Flash cookies may help visitors to our Site, for example, to set volume preferences associated with a video experience, play games, and complete surveys. They help us improve our Sites by measuring areas of greatest interest to customers. They may be recognized by other websites or by our business partners. Flash cookies are different from browser cookies, and the cookie management tools provided by your browser may not delete Flash cookies. To learn how to manage Flash cookie privacy and storage settings, visit http://www.flexnows.com/support/documentation/en/flashplayer/help/settings_manager.html. If you disable Flash cookies or other similar technologies, please be aware that you may not have access to certain features and services that make your online experience more efficient and enjoyable.

Q: How does the Company use the information it collects?

A: The Company may use the information it collects from and about you for the following purposes:

• To validate, confirm, verify, deliver, install, and track your order (including to process payment card transactions, arrange shipping, manage returns and refunds, maintain a record of purchases you make, and contact you about your orders, including by phone) or to provide after-sales service for products you have purchased from us.

• To improve your online shopping experience, including to recognize and welcome you to the Site.

• To send you catalogs, information, newsletters, promotional materials, and other offers from the Company or on behalf of our partners and affiliates.

• To provide you with personalized Site content, targeted offers, promotions, and advertising on the Site, through third-party sites or applications, or by email, text messages, which are offered by the Company or other marketing partners and may be of interest to you.

• To improve our Sites, products/services, customer service, and customer shopping experience.

• To use your data in aggregate and non-specific formats for analytical and demographic purposes.

• To protect the security or integrity of the Site and our business, for example, by protecting against and preventing fraud, unauthorized transactions, claims, and other liabilities, and managing risk exposure, including identifying potential hackers and other unauthorized users.

• To contact you when necessary or requested, including to respond to your questions and comments and provide customer support.

• As described to you at the time of data collection.

Q: What information does the Company share with others?

A: The Company may share the personal information it collects from and about you in the following ways:

• Company Affiliates: We may share information collected within the Company's affiliates and any new additions to the Company's affiliate family.

• Co-Marketing Partners: Certain parts of the Services may be provided to you in association with third parties, such as companies that provide products and services, rewards programs, joint sales programs, sweepstakes, promotional campaigns, and other jointly sponsored events. These services will identify the third party. If you choose to sign up for products and/or services provided as part of the Services, you will provide your information to both the Company and that third party, or the Company may share your information directly with that third party so that it may offer you its products and our products and services directly.

• Other Third Parties: The Company may share your information with partners, affiliates, and other third parties that we believe may be able to offer you offers or products of interest to you.

• Legal Disclosures; Security: The Company may transfer and/or disclose information we receive from and about you to comply with a legal obligation; to provide information to government authorities in accordance with applicable law and when we believe in good faith that the law requires it. We also reserve the right to share information with judicial authorities and other companies for fraud protection and credit risk reduction, to detect any technical or security vulnerabilities, to enforce our Terms of Use or other applicable policies, or otherwise to protect the rights, property, safety, or security of third parties, users of the Services, the Company, or the public.

• Business Sale: In the ordinary course of our business, we may sell or buy assets. If another entity acquires all or part of the Company or its affiliate family, the information we have collected about you may be transferred to that entity. In addition, if a bankruptcy or reorganization proceeding is initiated by or against the Company or its affiliate group, such information may be considered an asset of that company and may be sold or transferred to third parties. In the event of a sale or transfer, we will make reasonable efforts to require the transferee to use the personally identifiable information provided through this Site in a manner consistent with this Privacy Notice.

• Service Providers: We engage third-party service providers to perform certain services on our behalf when information is necessary for the performance of their functions.

• Aggregated or Anonymized Non-Personal Information: We may also share or sell aggregated or anonymized non-identifiable information with our affiliates, agents, service providers, business partners, or other third parties for their marketing or analytical uses or for other lawful purposes. This type of non-identifiable and aggregated information cannot be used to personally identify you.

• SMS Marketing and Notifications (if applicable): By entering your phone number at checkout and initiating a purchase, subscribing via our subscription or keyword, you agree that we may send you SMS notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed X per month. You may unsubscribe from other text messages by clicking the unsubscribe link. Sending text messages or using automations requires you to provide phone numbers or recipient names in our importer. We will store and use this data to show you analytics and campaign results, including message delivery status, send status, and, in some cases, whether the purchase resulted in a sale. If you choose to use our link shortener in text messages, we will collect information on whether the link was clicked and use it to display results in your analytics. Any other third-party service you may choose to use outside the scope of flexnows.com (third-party link shortener, GA tracking, etc.) will be subject to their specific third-party policies with which you must agree. When sending text messages, we will transmit the data to our text message carrier to perform their delivery. Information is shared with our carrier only when initiating a marketing campaign. If your recipients no longer wish to receive messages, they must reply to the message with STOP or contact us at the email address below so that we can successfully unsubscribe them.

Q: How can I access, update, or delete my information?

A: If you have made a purchase, you may also contact our customer service at the email address provided in the "Contact Us" section below to access or update this information.

You may also exercise your rights, subject to applicable laws, to request that we delete your personal data or restrict access to it. We may need to retain data for purposes permitted by law, which will be explained to you as applicable.

Q: What choices do I have regarding receiving communications from the Company?

A: If you make a purchase, you will automatically receive promotional emails and direct mail from the Company. We provide our customers with the option to opt out of having their information used for purposes not directly related to the placement, processing, fulfillment, or delivery of a product order. We offer you the following options if you prefer to opt out of receiving information or materials that may be of interest to you:

• Electronic Promotional Offers: At any time, you have the option to opt out of receiving promotional emails from the sender only by clicking the "unsubscribe" link in the promotional emails you receive. Additionally, if you have an online account, you may change your email preferences by logging into the "Your Account" section of the Site.

• Postal Promotional Offers: If you wish to be removed from our Company's catalog mailing list, please contact a customer service representative by email to stop receiving paper catalogs.

• Other Contact: In any case, you may send us an email at the address provided in the "Contact Us" section below.

Q: What are California privacy rights?

A: If you are a California resident, you may request information about our disclosure of personal information to third parties or affiliates for direct marketing purposes. To make such a request, please submit a written request to the email address below, specifying that you wish to receive a copy of the Company's "California Privacy Rights" notice: flexnows.com. Please include "Attention: California Privacy" in the subject line. We are not responsible for notices that are not properly labeled or sent, or that do not contain complete information. Please allow up to 30 days to process your request. You may submit such a request once per year.

Non-affiliated third parties are independent of the Company, and if you wish to receive information about your disclosure choices or stop communications from such third parties, you will need to contact those non-affiliated third parties directly.

Q: What about children's privacy?

A: Protecting children's privacy is important to us, and the Site is not intended for children under the age of thirteen. We do not direct the Site toward such children, and we do not knowingly collect personal information from such children. If you are not 18 years of age or older, you are not permitted to use the Services. If the Company learns that a child under the age of thirteen has provided personally identifiable information on the Site, it will make reasonable efforts to delete such information from its files. Parents should be aware that there are parental control tools available online that you can use to prevent your children from submitting information online without parental permission or from accessing material harmful to minors.

Q: What about security?

A: We have taken certain physical, administrative, and technical measures to protect the information we collect from and about our customers and Site visitors. While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee our security measures. When you enter sensitive information (such as credit card information) on our forms, we encrypt the transmission of that information using SSL (Secure Socket Layer) technology.

Q: What about other websites?

A: Our Site may include links to third-party websites that are not affiliated with the Company. These websites may send their own cookies to visitors, collect data, or solicit your information. The privacy policies of these other websites may be very different from our policy. We are not responsible for the privacy practices of these other websites and cannot guarantee the security of personal information you provide to or that is collected by such third-party sites.

Q: Where and for how long are my data stored?

A: Your personal information may be stored and processed on servers in the United States/Canada/Hong Kong and is subject to the laws of the United States/Canada/Hong Kong. The servers and databases in which information may be stored may be located outside the country from which you accessed this Site and in a country where data protection and other laws may differ from your country of residence. Your personal information may be disclosed in response to inquiries or requests from government authorities or to comply with legal proceedings in the countries in which we operate. You consent to such cross-border transfer of your personal information.

Personal information we collect, access, or process will be retained only for as long as necessary to fulfill the purposes for which it was collected, if necessary for our legitimate business purposes, or as required or permitted by law. Personal information no longer needed to achieve the identified purposes will be destroyed, erased, or rendered anonymized or aggregated.

Q: What if I live abroad?

A: Our digital operations are conducted, in whole or in part, in the United States/Canada/Hong Kong. Regardless of where you live, you consent to your personal data being transferred, processed, and stored in the United States/Canada/Hong Kong, and authorize the Company to use and collect your personal information in accordance with this Privacy Notice.

Q: How does the Company communicate changes to this policy?

A: Any changes to our Privacy Notice will be posted here so that you always know what information we collect, how we may use that information, and whether we may disclose it to anyone. Your continued use of the Site after the posting of changes to these terms will signify your acceptance of such changes.

Q: Whom should I contact if I have additional questions or concerns about this policy? How do I file a complaint?

A: We invite you to contact us if you have any questions or concerns about our privacy practices. Please feel free to contact the flexnows.com customer service by email at flexnows.com. For all unsubscribe requests, flexnows.com. For privacy-related questions, flexnows.com.

We are transparent about how we collect and use personal information and welcome your questions and concerns. If you have any concerns or a complaint about how we handle your personal information, please contact us at flexnows.com. To the extent you believe we have not addressed your concerns or choose to do so, you have the right to lodge a complaint with a supervisory authority in the country where you reside and/or in the United States. You may contact the U.S. Federal Trade Commission regarding your concerns. For more information, please visit https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc.